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Community Action is the largest human service agency in our region, providing social and advocacy services to over 27,000 people each year. From offering short-term assistance like a bag of groceries or help paying a fuel bill, to longer-term solutions like financial literacy courses and help buying a first home, our diverse services are aimed at improving the quality of life for people living with lower incomes.
A nonprofit organization founded in 1965, the role of Community Action has changed over time as the needs of the region have changed, and the agency has grown tremendously. Community Action is now an "umbrella" agency that provides the overall leadership, policy guidance, coordination, and support necessary to successfully manage a wide array of programs - 40 at 30 sites administered through nine departments! With an annual budget of over $20 million and over 280 employees, Community Action has become a principal anti-poverty and social service agency in Franklin and Hampshire Counties and the North Quabbin Region.
For more information about what we do and the communities that we serve, take a look at our Community Needs Assessment and Community Action Plan. We put these documents together every three years to make sure that we're doing the best we can to serve our communities.
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