Free Tax-Assistance

**We are no longer accepting appointments for tax year 2016.  We hope you'll contact us in January 2018 to schedule an appointment for your 2017 taxes.**

Our Free Tax-Assistance Program helps taxpayers with lower incomes maximize their tax refund or reduce their taxes due. Prepared by IRS-certified volunteers, taxes are filed electronically, allowing most taxpayers expecting refunds to receive their money within 5 to 10 days of filing. Volunteers are trained to look for specific eligibility requirements in order to help participants take advantage of the Earned Income Credit and the Child Tax Credit, and more -- credits that can garner significant refunds for working families and individuals. Services are offered February through April. 

Basic Eligibility 

This program is available for residents of Franklin County, Hampshire County and the North Quabbin towns of Athol, Petersham, Royalston, and Phillipston. If you are outside of our service area, click here to find a location near you.  

Income limits for Tax Year 2016

Please note that our income limits have changed to better reflect the IRS's earned income tax credit (EITC) guidelines. If you are unsure if you are eligible, please request an appointment through one of the methods listed below and one of our friendly schedulers will help you.

Unmarried taxpayers

Number of Children     Annual Gross

0                    23,760

1                    39,617

2                    45,007

3+                  48,340


Married taxpayers

Number of Children     Annual Gross

0                     32,040

1                     45,207

2                     50,597

3+                  53,930


Taxes we don't do:

Our program is staffed by IRS certified volunteer tax preparers.  There are some types of taxes that we are not set up to do.  If you know that your return includes any of the following, we unfortunately won't be able to help:

  • Rental income (if you recieve rent from anyone)
  • Complicated business expenses such as home office deductions, equipment depreciation schedules, inventory and payroll.  
  • Business expenses in excess of $10,000 or that result in a loss
  • Sale of stocks or other investment property (any capital gains and losses not reported on 1099DIV)
  • Cancellation of debt including bankruptcy, foreclosure, settlement of credit card debt for less than whole balance.
  • Out-of-state income (if you earned income while living or working in another state)
  • Military income
  • Health Savings Account (HSA)


Our Volunteers:

Many thanks to our volunteers who helped us file more than 560 tax returns for the 2016 tax year, bringing $1,087,027 back to our communities in refunds! Volunteering to prepare tax returns is a rich and rewarding experience-- and a good resume builder to boot! If you are interested in volunteering next year, please call 413-376-1179. 

For an appointment:

All taxpayers must be screened by phone to receive an appointment, even if we have done their taxes before.

To request a call to schedule an appointment:

  • Call 413-376-1136 on or after January 3, or 

  • Complete the webform below: