Heat & Utilities Shut-Off Assistance

If you are struggling with utility bills, have received a shut-off notice or are about to run out of heating fuel, please call our Community Resources & Advocacy program (formerly known as First Call for Help). Our staff work directly with households, utility companies and the Fuel Assistance program toward the goal of keeping the lights and heat on for low-income households.

Our staff assists households in applying for the discount utility rate program and advocate to establish payment arrangements that are manageable for low-income utility customers. Staff provide customers with information about their rights and responsibilities, and when necessary, advocate directly with utility providers to establish or restore service.

Our Community Resources & Advocacy staff work with households in need to access any financial assistance that may be available to prevent utility shut-offs or restore service when it has already been terminated.

For more information, please contact the office closest to you.

Franklin County
393 Main Street
Greenfield, MA
Hampshire County
17 New South St.
Suite 116
Northampton, MA
North Quabbin
167 South Main St.
Orange, MA
6 South Street
Ware, MA