Resources for Basic Needs

All people have the right to food, clothing, shelter, warmth, and medical care. Our Community Resources & Advocacy program (formerly First Call for Help) assists people in finding and gaining access to resources such as food, public benefits, social services, counseling, and financial assistance.

As an information and referral service, our staff connect Franklin County, Hampshire County, and North Quabbin residents to the many programs and services throughout our region. This program is not an emergency hotline.

Please review our list of services to see which program best fits your needs.

If you are struggling with utility bills, have received a shut-off notice, or are below a 1/4 tank of heating oil, we offer Heat and Utilities Shut-Off Assistance.

Having trouble putting food on the table? Visit our Food & Grocery Assistance page.

Our Community Resources & Advocacy program aims to help those currently in housing court or those facing immediate eviction. Learn more about our Housing Court Advocate.

We also offer Foreclosure Prevention & Post-Foreclosure Services.

Need health insurance? Confused how to apply? We can help you gain Access to Health Care.

Food Stamp Application Assistance is also available.


We have offices in Greenfield, Northampton, Orange and Ware. Please call the office closest to you for more information or to seek assistance.

Franklin County
393 Main Street
Greenfield, MA
Hampshire County
17 New South St.
Suite 116
Northampton, MA


North Quabbin
167 South Main St.
Orange, MA
6 South Street
Ware, MA