Haven't filed your taxes yet? We will start scheduling appointments in January 2022. 

If you need free online tax help before then, go to: getyourrefund.org

What you need to know about the Advanced Child Tax Credit

Starting July 15th, 2021, families will receive monthly payments of $250-$300 per child, continuing through December. 

If you filed taxes in 2019 or 2020, or received the stimulus checks, you will get these payments automatically. 

The payments cover half of the expanded 2021 Child Tax Credit, and you can claim the remainder on your 2021 tax return.

Learn more at www.getctc.org or the IRS website

Review the slides from out CTC Info Sessions

Family Size
Annual Income
Monthly Income
$54, 300
$65, 500
5 or more
$76, 700

VITA Free Tax Assistance


Our VITA Free Tax-Assistance Program helps taxpayers with lower incomes maximize their tax refund or reduce their taxes due. Prepared by IRS-certified volunteers, taxes are filed electronically, allowing most taxpayers expecting refunds to receive their money within 5 to 10 days of filing. Volunteers are trained to look for specific eligibility requirements in order to help participants take advantage of the Earned Income Credit and the Child Tax Credit, and more -- credits that can garner significant refunds for working families and individuals. Services are offered February through April. 
Basic Eligibility 
This program is available for residents of Franklin County, Hampshire County and the North Quabbin towns of Athol, Petersham, Royalston, and Phillipston.  

Income limits for the 2021 filing season 

The tax year 2020 adjusted gross income (AGI) must be less than: 
















If you are unsure if you are eligible, please request an appointment through one of the methods listed below and one of our friendly schedulers will help you.  
As of 3/18/2021 we are no longer scheduling appointments for this filing season.  Please check back next January!  Beginning in January of 2022, to request a tax appointment: All taxpayers must be screened by phone to receive an appointment, even if we have done their taxes before. Call 413-376-1136 or complete the form at the bottom of this page. 

Taxes We Don't Prepare: 

Our program is staffed by IRS certified volunteer tax preparers.  There are some types of taxes that we are not certified to complete.  If you know that your return includes any of the following, we unfortunately won't be able to help: 


  • Rental income 

  • Sale of stocks or other investment property  

  • Capital gains or losses 

  • Royalties 

  • Business expenses such as a home office, equipment depreciation, inventory or payroll (mileage, supplies, insurance, etc. are ok) 

  • Business expenses in excess of $35,000 or that result in a loss (expenses exceed gross receipts)  

  • Cancellation of debt including bankruptcy, foreclosure, settlement of credit card debt for less than the whole balance 

  • Military income or benefits  

  • Out-of-state income (if you earned income while living or working in another state) 

  • Current address outside of our service area (Hampshire County, Franklin County or the North Quabbin area) 

Complete the form below beginning January 2022

Many thanks to our VITA Free Tax Assistance volunteers who helped us file more than 400 tax returns for the 2020 tax filing season, bringing over a $1 Million dollars back into our communities in refunds and credits! 


Volunteers Wanted for Tax Season 2021!  

Community Action Pioneer Valley is looking for volunteers to prepare tax returns for our remote free tax preparation and sites in Northampton and Greenfield.  This IRS, Volunteer Income Tax Assistance (VITA) program helps people with low-to-moderate incomes, senior citizens, persons with disabilities, and those who speak limited English.  Last year, our VITA volunteers prepared over a million dollars of federal tax returns for qualified taxpayers at no cost.  


Volunteers serve an average of one to two 3-hour evening shifts per week from late January through the tax filing deadline in April.  Training is provided online during the month of January.  Online certification and CORI are required at the completion of the training. For tax year 2021, all training and tax preparation will be happening online. There will be some opportunities to volunteer in person, helping a limited number of taxpayers without internet access.

Anyone interested in learning more about this volunteer experience can reach out to Rebecca Bannasch at rbannasch@communityaction.us or 413-376-1153. 

Click here to learn more