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Each winter, Community Action helps warm thousands of Franklin and Hampshire County families. Available to both homeowners and renters, the Fuel Assistance Program helps income-eligible participants afford their home heating expenses. Program eligibility is determined by family size and gross annual household income.

In response to the current COVID-19 health crisis, CAPV Fuel Assistance is not open to walk-ins. Once applications are sent out you will be able to schedule an appointment online or over the phone. Please be patient as we re-open to the public in a way that will keep both our clients and our staff safe. 

You can reach Community Action Fuel Assistance by calling:

413-774-2310 or


Documents may be submitted by fax to:


or dropping them in the CAPV mailbox outside 393 Main St in Greenfield

or you can send them in the mail to 

PO Box 1432 Greenfield, MA 01302


Facts about Fuel Assistance (English

Datos sobre el Programa (español)

How Fuel Assistance Works (English)

Como Funciona el Programa (español)

Fuel Assistance Vendors

For income eligibility requirements, please choose the following link:


If this is your first time applying or if you did not have an active application during the past 2 years, an intake is required.


The online portal will give new applicants or applicants who have not had an active application the opportunity to either submit an application online or to schedule an appointment to meet with an intake worker via telephone. You can also call 413-774-2310 to schedule an appointment. 

If you are preparing for an upcoming appointment, please note that you will be asked to gather the following documents:

What to gather for your appointment (English)

Lo que se requiere para su cita (español)

If you are a returning applicant, your application will be mailed to you along with an application checklist. Applications for people with a deliverable fuel source such as propane will be mailed out in October. Applications for people with a public utility are being mailed out in November. Applications for people with heat included in their rent will be mailed out at the end of December. For the application checklist, please choose one of the following links:

Application Checklist (English)

Hoja de Trabajo (español)

Can't find the form you need?

Click here to download and print additional application forms

Face to Face Assistance

Appointments are available to visit the Fuel Assistance program to make copies, get help with your application, or drop off paperwork.


If you would like to schedule an appointment at 377 Main Street in Greenfield, please use the following scheduling page:

Schedule an appointment for help

To safeguard your personal information,

please do not use email to send confidential details (like a Social Security Number or banking information) to Community Action.

Thank you. 

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