In response to and in recognition of the current COVID-19 health crisis, CAPV Fuel Assistance has moved to remote operations for the indefinite future. While we are not open to walk-ins, we are processing all applications remotely. In order to do our part to keep employees, clients, and community members safe, we have adapted our services by eliminating in-person contact. We are utilizing technology to communicate. We can still be reached by phone, but please be patient if there is a delay in our usual time frame for responding.  Thank you for understanding.


Each winter, Community Action helps warm thousands of Franklin and Hampshire County families. Available to both homeowners and renters, the Fuel Assistance Program helps income-eligible participants afford their home heating expenses. Program eligibility is determined by family size and gross annual household income.


For income eligibility requirements, please choose the following link:


If this is your first time applying or you did not have an active application for the past two years, a phone intake is required. Please call 413-774-2310. If you get the voicemail, please leave a message. 


Please check back on this site for our upcoming online scheduling system.

If you are preparing for an upcoming appointment, please note that you will be asked to gather the following documents:

What to gather for your Fuel Assistance appointment (English)

What to gather to Your Fuel Assistance Appointment (Spanish)

If you are a returning applicant, your application will be mailed to you along with an application checklist. Applications for people with a deliverable fuel source such as propane have been mailed out in September. Applications for people with a public utility are being mailed out in October. Applications for people with heat included in their rent will be mailed out at the end of December. For the application checklist, please choose the following link:

Application Checklist (English)

Application Checklist (Spanish)

For more information, please call Community Action Fuel Assistance at:

413-774-2310 or 800-370-0940 or Fax: 413-772-2733.


You may also choose one of the following links:

How Fuel Assistance Works (English)

How Fuel Assistance Works (Spanish)

Fuel Assistance Vendors

Can't find the form you need?

Click here to download and print additional application forms

Mailing address:
PO Box 1432
Greenfield, MA 01302

No Walk-Ins Accepted
for any Office

To safeguard your personal information,

please do not use email to send confidential details (like a Social Security Number or banking information) to Community Action.

Thank you. 

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Community Action Pioneer Valley

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