Community Resources & Advocacy - Help Paying For Internet
How can we help with internet bills?
We can help you with an application for the Affordable Connectivity Program (ACP).
ACP helps pay for internet service by giving a $30 discount on your internet service each month. In some cases that means internet will be free.
You do not need to have internet service before you apply, but it is okay if you do. The discount can be applied to service that you already have even if it includes television or phone services.
If your internet service was recently terminated due to an overdue balance or you are behind on your bill, you may still be able to receive free internet through ACP.
Help with connecting to resources.
We can connect you with other agencies and resources that might be able to help you. There are programs that can help you learn to use the internet or troubleshoot connectivity problems.
What is the first step to get help with my internet bills?
Call us at 413-475-1570 or fill out our contact form.
If you call us, please leave us a message with your:
- Phone number
- Town where you live
- Reason for your call
When will I hear back from you?
You will hear from us by email or phone within three business days.
Many people get contacted within 24 hours.
We may call you from a different number, so be ready to pick up a call from an unfamiliar number!
WHAT INFORMATION WILL I NEED?
Our Resource Advocates will ask you:
- Do you currently have internet service?
- If you do have internet service who is your internet service provider?
- Do you participate in the lifeline program?
- Are any of your household members school age children?
- Are you participating in the SNAP, MassHealth or Supplemental Security Programs?
This is called pre-screening and will help us determine if you may qualify for ACP.
The Resource Advocate may ask additional questions to see if you are interested in other programs.
WHAT ELSE SHOULD I EXPECT WHEN WORKING WITH CR&A?
The Resource Advocates will be helpful, friendly, and non-judgmental. They will listen to you and respond to your concerns. They may tell you about other programs you might be interested in.
If your pre-screening shows that you are not eligible for ACP, they will let you know.
Appointments to complete applications are available in-person or over the phone.
The Affordable Connectivity Program is administered by USAC with oversight from the Federal Communications Commission (FCC).
WHAT DOCUMENTS WILL I NEED TO APPLY FOR ACP??
Resource Advocates will tell you exactly what to bring to an appointment. However, the most common documents and information people need are:
- Proof of identity for the head of household (driver’s license, passport, state ID)
- Social Security number or card for the head of household.
- Information about your household like dates of birth and names.
- Proof of Massachusetts address (a bill, a real estate tax bill, a lease or driver’s license)
- Proof of working income from within the last 90 days that covers 4 weeks in a row.
- Proof of non-working income like social security payments, unemployment, child support or disability pay.
- Internet provider bill.
- Eligibility letter for SNAP or MassHealth.
- Email address
CONTACT INFO FOR THE PROGRAM
413-475-1570 (Franklin County)
413-582-4237 (Hampshire County)
978-544-8091 (North Quabbin)
We answer the phone and return calls between 9-12 and 1 -4 pm, Monday through Friday.
This program serves Hampshire and Franklin Counties and the North Quabbin Region of Massachusetts.
393 Main St, Greenfield
155 Pleasant St, Suite 1, Northampton
119 New Athol Road, Suite 150, Orange
Office hours vary so please contact us for an appointment.