Harmonious intergroup dynamics are essential for the effective functioning of all groups--committees, boards, business teams, school personnel or office staffs. When misunderstandings, differing values, underlying tension or unresolved conflicts undermine group harmony, an outside, neutral facilitator can help the group get back on track.

The facilitator is experienced in conflict intervention and can assist a group in establishing an agenda and structure for a meeting, address underlying needs and tensions, and encourage constructive communication. The facilitator creates an atmosphere where participants are free to express individual and group concerns, and the process often contributes to the group's capacity for conducting future meetings effectively on its own. Facilitation differs from group mediation in that it does not follow a predetermined format and is not necessarily issue or agreement oriented.

The Mediation & Training Collaborative seeks to make facilitation available to all organizations by offering non-profit, municipal and corporate rates.

For more information, please call 413-774-7469 or email mediation@communityaction.us

The Mediation & Training Collaborative
326 Deerfield Street, Greenfield, MA 01301