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Schedule a Virtual VITA Appointment

Having your taxes prepared online with Community Action's VITA Free Tax Assistance program is convenient and secure. You get the same quality tax preparation from IRS certified volunteers as with our in-person service, but from the comfort of your own home. 

We are partnering with the non-profit Get Your Refund for the third year to offer virtual tax preparation. Once you've made an appointment, you will be directed to their site to upload your tax documents. This process is safe and easy.

We recommend that you make a virtual appointment if you are comfortable using a smart phone or computer and have reliable internet access. You will need to take pictures of your documents, navigate the Get Your Refund website, and communicate via text or email. If you would rather have your taxes done face-to-face, please call us at 413-376-1136 to make an in-person appointment.

What does a virtual tax appointment look like?

Step 1: Complete the questionnaire to determine whether we can prepare your taxes

Step 2: Schedule an appointment online

Step 3: Upload your documents at Get Your Refund

Step 4: At your appointment, a volunteer will call you to get more information about taxes

Step 5: Wait for your return to be prepared. The volunteer will contact you if they have any questions

Step 6: Your return will be reviewed for quality by program staff

Step 7: Program staff will call you to go over the details of your return and collect your signature​

Do you live in Franklin County, Hampshire County, or the North Quabbin?
Review the table below. Is your income within the limits listed for your household size?
Did you live or work outside of Massachusetts at any point last year?
Did you have any rental income last year?
Did you sell or inherit any stocks or bonds last year, including use of apps such as Robin Hood or Acorns?
Did you have any debt forgiven or cancelled (such as a bankruptcy or foreclosure) in 2021? 
Did you have any military, foreign student, or international income last year?
Great! You can move on to Step 1 below
Sorry, we can't help you with your taxes. If you have questions about eligibility, you can call us at 413-376-1136

Step 1: Complete the questionnaire

In order to schedule an appointment, we need some additional information from you.

Before you start, please collect all of your tax documents, such as your W2s, 1099s, and healthcare forms. You may need information from these forms to answer all the questions.