Schedule a Virtual VITA Appointment
Having your taxes prepared online with Community Action's VITA Free Tax Assistance program is convenient and secure. You get the same quality tax preparation from IRS certified volunteers as with our in-person service, but from the comfort of your own home.
We are partnering with the non-profit Get Your Refund for the third year to offer virtual tax preparation. Once you've made an appointment, you will be directed to their site to upload your tax documents. This process is safe and easy.
We recommend that you make a virtual appointment if you are comfortable using a smart phone or computer and have reliable internet access. You will need to take pictures of your documents, navigate the Get Your Refund website, and communicate via text or email. If you would rather have your taxes done face-to-face, please call us at 413-376-1136 to make an in-person appointment.
What does a virtual tax appointment look like?
Step 1: Complete the questionnaire to determine whether we can prepare your taxes
Step 2: Schedule an appointment online
Step 3: Upload your documents at Get Your Refund
Step 4: At your appointment, a volunteer will call you to get more information about taxes
Step 5: Wait for your return to be prepared. The volunteer will contact you if they have any questions
Step 6: Your return will be reviewed for quality by program staff
Step 7: Program staff will call you to go over the details of your return and collect your signature
This is the first question?
Are you in scope?
Great! You can move on to Step 1 below
Sorry, we can't help you with your taxes.
Step 1: Complete the questionnaire
In order to schedule an appointment, we need some additional information from you.
Before you start, please collect all of your tax documents, such as your W2s, 1099s, and healthcare forms. You may need information from these forms to answer all the questions.