Tax Help
For Taxpayers
VITA Eligibility
You must live in Hampshire county, Franklin county, or the North Quabbin towns of Athol, Petersham, Royalston, and Phillipston.
Your income must be at or below 200% of the Federal Poverty Level:
- One person, $31,920
- Two people, $43,280
- Three people, $54,640
- Four people, $66,000
- Five people, $77,360
Our program is staffed by IRS certified volunteer tax preparers. There are some types of taxes that we are not certified to complete. If you know that your return includes any of the following, we unfortunately won’t be able to help:
- Rental income
- Sale of stocks or other investment property
- Capital gains or losses
- Royalties
- Business expenses such as a home office, equipment depreciation, inventory or payroll (mileage, supplies, insurance, etc. are ok)
- Business expenses in excess of $35,000 or that result in a loss (expenses exceed gross receipts)
- Cancellation of debt including bankruptcy, foreclosure, settlement of credit card debt for less than the whole balance
- Military income or benefits
- Out-of-state income (if you earned income while living or working in another state)
- Current address outside of our service area (Hampshire County, Franklin County or the North Quabbin area)
- Foreign student with a F, J, M, or Q Visa
Tax Help with VITA
What we do
VITA helps you get the best refund possible. Volunteers will prepare your return, taking the stress out of filing. Tax preparation appointments are available January through April.
Eligibility
Our volunteers can help prepare your taxes if:
- Your income meets the eligibility requirements
- You live in Franklin County, Hampshire County, or the North Quabbin area.
- Our volunteers are trained on your tax situation
See the VITA Eligibility FAQ above for detailed information!
If you have a complicated tax situation, our volunteers may not have the training needed to prepare your taxes.
Appointment times (BY APPOINTMENT ONLY)
Greenfield (1/26/26-4/7/26):
Mondays, 5:30-8:30pm
Tuesdays, 1:00-4:00pm
Northampton (1/28/26-4/9/26):
Wednesdays & Thursdays, 5:30-8:30pm
When you’re getting ready for your appointment, find a list of what to bring here.
CONTACT INFO FOR THE PROGRAM
Phone:
413-376-1136 (to schedule a tax preparation appointment)
Doris Zyra, Program Coordinator, dzyra@communityaction.us
Online eligibility screening and booking link here
Find a list of what to bring to your tax appointment here
Address:
393 Main St, Greenfield, 4th Floor
155 Pleasant St, Northampton
IF YOU QUALIFY FOR THIS PROGRAM, YOU MAY ALSO QUALIFY FOR:
If you'd like to volunteer with VITA, see information below and fill out our volunteer interest form!
Volunteer with VITA
Why we need your help
VITA stands for Volunteer Income Tax Assistance, and that means we can’t do this without you! Every year, our program helps hundreds of people file their tax return, and send over $1 million back into the community in the form of refunds. Every preparer at our sites is a volunteer.
Volunteer training
You don’t need any prior tax experience to be a VITA volunteer. All volunteers receive thorough training in a group setting. Volunteers are required to take certification tests through the IRS, but we will support you every step of the way.
Time commitment
Our tax clinics run 4 days a week, January-April. We ask volunteers to schedule at least one shift per week. In 2026 we will be holding regular tax clinics in Greenfield and Northampton.
CONTACT INFO FOR THE PROGRAM
VITA Coordinator Doris Zyra: