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Recommended Reading |
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Beer, Jennifer E. and Eileen Stief. The Mediator's Handbook (3rd Edition). Gabriola Island: New Society Publishers. 1997.
Excellent resource for new and experienced mediators for reviewing skills and learning new techniques. |
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Bush, Robert A. Baruch and Joseph Folger. The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition. San Francisco: Jossey-Bass Publishers. 1994.
Bush and Folger propose a form of mediation which takes the focus off agreement per se and emphasizes empowerment of the parties and helping them reach greater understanding and recognize the other's viewpoint. |
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Cloke, Kenneth. Mediating Dangerously. San Francisco: Joseey-Bass Publishers. 2001.
Shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution. |
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Fisher, Roger and William Ury. Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books. 1982.
Promotes a four-step "principled" approach to negotiating: separate the people from the problem; focus on interests, not positions; invent options for mutual gain; and insist on objective criteria. |
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Kolb, Deborah and Associates. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass Publishers. 1994.
Presents twelve personal, interview-based mediator profiles. Shows how these professionals resolve conflicts in families, businesses, and communities as well as between nations. |
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Kritek, Phyllis Beck. Negotiating at an Uneven Table. San Francisco: Jossey-Bass Publishers. 1994.
An analysis of how to resolve conflicts when unacknowledged power imbalances are a factor. Focuses on conflicts whithin the medical profession. |
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Lovenheim, Peter and Lisa Guerin. Mediate Don't Litigate. Berkeley: Nolo. 2004.
Written for individuals in conflict, this book presents clear case for the use of mediation. Interesting reading for mediators as well. |
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Mediation and Facilitation Training Manual: Foundations and Skills for Constructive Conflict Transformation (3rd Edition). Akron: Mennonite Conciliation Service. 1997.
More than 300 pages of conflict management and mediation training skills, including a chapter on cultural factors. |
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Moore, Christopher W. The Mediation Process: Practical Strategies for Resolving Conflict. San Francisco: Jossey-Bass Publishers. 1986.
Offers an in-depth look at the mediation process using a "how to" approach. |
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Myers, Selma and Barbara Filner. Conflict Resolution Across Cultures: From Talking It Out to Third Party Mediation. Amherst: Amherst Educational Publishing. 1997.
This interesting and practical book discusses the effect culture has on conflict and the skills needed to address conflict where cultural issues are a key component. |
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Myers, Selma and Barbara Filner. Mediation Across Cultures: A Handbook about Conflict and Culture. Amherst: Amherst Educational Publishing. 1994.
A handbook on culture and mediation with a "Mediation and Culture IQ Quiz" and case studies. |
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Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler. Crucial Confrontations: Tools for Talking about Broken Promises, Violeated Expectations and Bad Behavior. New York: McGraw-Hill. 2005.
How to create and maintain respect and emotional safety in those most challenging of conversations where you are confronting
someone who has not kept a promise or whose actions have affected you negatively. |
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Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler. Crucial Conversations: Tools for Talking When Stakes are High. New York: McGraw-Hill. 2002.
How to navigate conversations where opinions vary, the stakes are high and emotions run strong. |
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Rosenberg, Marshall B. Nonviolent Communication: A Language of Life. Encinitas, CA: PuddleDancer Press. 2003.
A simple yet powerful methodology for communicating in a way that meets both parties' needs. |
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Schwarz, Roger M. The Skilled Facilitator. San Francisco: Jossey-Bass Publishers. 1994.
Contains an overview of the theory and practice of facilitation. Includes examples drawn from the author's extensive experience in facilitating groups. |
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Stone, Doublas, Bruce Patton, and Sheila Heen. Difficult Conversations. New York: Penguin Press. 1999.
Presents a step-by-step approach to understanding and conducting tough conversations, whether it's telling your boss you can't ethically do what she's requesting or telling your sweetheart goodbye. The principles are applicable to mediators. |
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Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New York: Bantam Books. 1993.
If Getting to Yes outlines a dance routine, Getting Past No shows how to get a reluctant partner to dance. This book presents a five-step process and breakthrough negotiation skills for negotiating with resistant opponents. |
