What Is Mediation?

Mediation is a conflict resolution method in which a neutral mediator assists individuals or groups in reaching agreements that all parties consider fair and realistic.

Mediation is the best vehicle for reaching a fair resolution and ensuring a good co-parenting relationship. - Divorce Mediation Participant

My primary objective was to avoid a long court situation while still resolving the problem. Mediation definitely did that. - Consumer Mediation Participant

I learned some important communication techniques from these sessions. Mediation is a fine tool for people who desire to talk through their problems.
     - Multi-Party Family Mediation Participant

Divorce Mediation
Separating couples may reduce conflict, improve communication and save time and money through divorce mediation. Married, unmarried, previously married and gay and lesbian couples can address issues such as division of assets and debts, child custody, support and visitation. As a Massachusetts Supreme Judicial Court-approved mediation provider, TMTC can receive referrals from the Probate and Family Court. Massachusetts National Guard, and Reserve members or Veterans in conflict related to parenting issues may be eligible for up to six hours of mediation at no charge through a special grant administered by the Massachusetts Office of Dispute Resolution and Public Collaboration (MODR).

Family Mediation
Through mediation, families can listen to each other in new ways, get to the heart of conflicts which have grown unmanageable and reach agreements which enhance their relationships. Couples, parents and teens, or adult siblings and elders have an opportunity to express concerns and hopes, decrease stress and come to new understandings as they explore difficult issues with the support of a neutral mediator.  As a Massachusetts Supreme Judicial Court-approved mediation provider, TMTC can receive referrals from the Juvenile Court.

Consumer Mediation
Mediation can help settle disputes between consumers and merchants or service providers, such as contractors or auto mechanics. These disputes can be mediated at the TMTC office or in Small Claims Courts in Franklin, Hampshire or Hampden County.

Workplace Mediation
 The mediation of conflicts between co-workers or groups within an organization can lead to higher morale and greater productivity. Staff of large companies, schools and small or family-run businesses can all benefit from workplace mediation.

Housing Mediation
Landlords and tenants can use mediation to resolve payment, eviction, noise, repair or other issues rather than going to court. Mediation is also helpful for tenant-to-tenant and roommate disputes.

Mediation made reaching an agreement over difficult things (like money) smooth.
     - Divorce Mediation Participant

Fees are based on the type of mediation provided. Most are on a sliding-scale basis depending on participant incomes. A Case Coordinator will discuss fees with you when you call. Participants generally share the responsibility for fees.

Mediation really seemed the best way for us to go without spending a lot of money.
     - Divorce Mediation Participant

Appreciate very much having this service available. It saved us a lot of aggravation, hassle, bad feelings and money. - Divorce Mediation Participant

How Do I Schedule A Mediation?

Call TMTC at 413.774.7469 and ask to speak to someone about mediation. Tell them the type of mediation (divorce, family, workplace, etc.) you want.